Welcome to La Beauté by Sara. These Terms & Conditions apply to purchases made through our website and at our physical retail store in Singapore.
By placing an order through our website or purchasing from our store, you agree to the terms set out below. We encourage you to read them carefully before completing your purchase.
1. Orders & Purchases
All orders are subject to availability and confirmation.
We make every effort to ensure that product descriptions, photographs, sizing information and prices displayed on our website are accurate. As colours and details may appear differently depending on lighting, photography and individual device screens, slight variations may occur.
Once an online order has been successfully placed and payment completed, you will receive confirmation using the contact details provided at checkout.
La Beauté by Sara reserves the right to cancel or decline an order in the event of a pricing error, stock discrepancy, suspected fraudulent transaction or other reasonable circumstances. If payment has already been collected for an order that we are unable to fulfil, the applicable amount will be refunded.
2. Payment
We accept major payment methods available at checkout, including Visa, Mastercard and American Express.
Payment must be successfully completed at checkout for an online order to be confirmed.
Payments are processed through secure third-party payment providers. La Beauté by Sara does not directly store customers’ complete payment-card details.
All prices displayed on the website are shown in the currency indicated at checkout.
3. Singapore Delivery
For orders delivered within Singapore, we offer local delivery subject to availability and operating schedules.
Orders placed between 7:00 AM and 1:00 PM may qualify for same-day delivery.
Orders placed after 1:00 PM will generally be scheduled for delivery on the following day.
While we make every reasonable effort to meet these delivery timelines, delivery times are estimates and may occasionally be affected by courier availability, traffic, weather or circumstances beyond our reasonable control.
Customers are responsible for providing complete and accurate delivery information when placing an order.
4. International Shipping
La Beauté by Sara offers international delivery to selected destinations, including regions within Asia, Europe, North America, the Middle East and Australia.
International orders may be shipped through established courier services such as DHL or FedEx.
Delivery generally takes up to approximately one week, although actual delivery times may vary depending on destination, courier operations and customs clearance.
International customers are responsible for any applicable customs duties, import taxes, handling charges or other fees imposed by the destination country.
These charges are not controlled by La Beauté by Sara and, unless otherwise stated at checkout, are not included in the purchase price.
If you are unsure whether delivery is available to your destination, please contact us before placing your order.
5. Returns & Exchanges — In-Store Purchases
We want our customers to be happy with their La Beauté by Sara purchases.
Items purchased from our physical Singapore store may be brought back for a return or exchange within three (3) working days from the date of purchase, subject to the conditions below.
To be eligible, the item must:
- be unworn and unused;
- remain in its original condition;
- have all original tags attached; and
- be accompanied by the original receipt or other acceptable proof of purchase.
Items showing signs of wear, washing, alteration, damage, stains, perfume, makeup or other evidence of use may not be accepted.
For hygiene reasons, certain categories of merchandise may be excluded from return or exchange where appropriate. Any applicable exclusions will be communicated at the time of purchase.
This policy does not limit any rights or remedies a customer may have under applicable Singapore consumer law in relation to defective or non-conforming goods.
6. Returns & Exchanges — Online Purchases
For purchases made through our online store, customers wishing to request a return or exchange must contact us directly by email at labeautebysara@gmail.com within three (3) days of receiving their order.
Our team will review the request and provide the appropriate return instructions. Please do not send an item back before contacting us and receiving return instructions.
Once a return has been approved, the item must be returned to us within seven (7) days from the original delivery date.
To be eligible for a return or exchange, the item must:
- be unworn and unused;
- remain in its original condition;
- have all original tags attached; and
- be accompanied by the original order confirmation or other acceptable proof of purchase.
Items showing signs of wear, washing, alteration, damage, stains, perfume, makeup or other evidence of use may not be accepted.
For hygiene reasons, certain categories of merchandise may be excluded from return or exchange where appropriate.
Customers are responsible for return delivery costs unless the item received is defective, damaged or incorrect.
Any applicable refund will be processed following receipt and inspection of the returned item.
This policy does not limit any rights or remedies a customer may have under applicable Singapore consumer law in relation to defective or non-conforming goods.
7. Incorrect Delivery Information
Customers are responsible for checking that their name, delivery address, telephone number and other order information are accurate before completing checkout.
If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply if the parcel needs to be resent.
La Beauté by Sara cannot accept responsibility for delivery problems caused solely by incorrect information supplied by the customer.
8. Product Availability
Our collections are curated and product quantities may be limited.
Placing an item in a shopping cart does not reserve that item. Availability is confirmed once an order has been successfully processed.
In the uncommon event that an item becomes unavailable after an order has been placed, we will contact the customer and arrange an appropriate refund or alternative where agreed.
9. Privacy & Personal Information
We respect the privacy of our customers.
Personal information provided to La Beauté by Sara is used for legitimate business purposes such as processing and delivering orders, providing customer service, administering accounts and communicating with customers in accordance with applicable privacy requirements.
Payment information is handled through the relevant secure payment provider.
Where customers separately consent to receive marketing communications, they may unsubscribe from those communications at any time.
10. Intellectual Property
Unless otherwise indicated, the La Beauté by Sara name, branding, website content, original photography, written material, graphics and other original content created for this website are owned by or licensed to La Beauté by Sara.
Such material may not be reproduced, distributed or used for commercial purposes without prior permission.
Third-party trademarks, brand names or other intellectual property remain the property of their respective owners.
11. Liability
La Beauté by Sara will take reasonable care in fulfilling orders and providing products and services.
To the extent permitted by applicable law, we are not responsible for losses arising from circumstances outside our reasonable control, including courier disruption, customs delays or other third-party services.
Nothing in these Terms & Conditions is intended to exclude or restrict liability or consumer rights where such exclusion or restriction is not permitted by applicable law.
12. Force Majeure
La Beauté by Sara will not be responsible for a delay or failure to perform an obligation where this results from circumstances reasonably beyond our control, including severe weather, natural disasters, transport disruption, strikes, governmental restrictions, interruptions to essential services or other comparable events.
Where such circumstances occur, we will make reasonable efforts to resume normal service as soon as practicable.
13. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, policies or applicable requirements.
The version displayed on this website at the time an order is placed will generally apply to that purchase.
14. Contact U
For questions regarding an order, delivery, return or these Terms & Conditions, please contact:
La Beauté by Sara
Email: labeautebysara@gmail.com
Singapore
We will be happy to assist with your enquiry.